We offer very transparent refund policy. We offer no obligation 7 days UNCONDITIONAL money back GUARNTEE if you are not happy with the securities provided by us for your computers. If there are one or more resolved issues, the fee for the subscribed payment will not be refundable. At its sole discretion TOT Software may offer partial refund on a case to case basis. For every support request from client side, we record full call details in case of voice call or keep chat data for future references. In case of unauthorized payment dispute or chargeback, we’ll present these evidences to Bank and payment gateway to establish our cause. For incident based plan – TOT Software offer 100% refund in case we don’t provide you the securities on time you’d given us your PC access over remote connection.